Once upon a time there was a cute little Chev Cobalt. Donna liked to drive her Cobalt, although random accidents like rear-enders and deer that run up from behind and jump do tend to happen.
One day Donna’s dad kindly took it in to a GM dealer for routine maintenance and under-warranty repairs. When the Cobalt was returned to Donna’s dad it had damage caused by careless employees who managed to have an accident en route to the drop-off point. The dealer/owner was sorry and apologized, promising to fix the damage at no cost and also would provide a rental vehicle, again at no cost.
The next week, Donna’s dad took it back to the dealer to have the damage repaired — and returned home with a black Cadillac, which Donna felt completely lost in. Driving it was like driving the lead car of a funeral procession. When the car was reportedly repaired, the Cadillac-Cobalt swap was completed. However, the swap was greeted with news that the Cobalt was not repaired properly — much to the dismay of Donna, her parents, and the dealer/owner. In fact, with every opportunity to look closer at the vehicle, mounting evidence of carelessness and incompetence abounds.
This week, after a successful getaway at a music camp, we’re back on our quest to see the poor little Cobalt repaired properly. Concerns remain — what underlying structural problems might exist which made it difficult to repair/line things up properly? How can we take their word that the vehicle is structurally sound, considering this track record? How come they skimped and utilized used car parts? Why so careless when they were the reason it needs to be fixed in the first place? Why do I have to endure follow up survey phone calls and emails for the original maintenance work when this is still ongoing?
Tuesday, we get a second opinion on what needs to be done. After that… I don’t know what’s going to happen next. I just know that I’m mad…. and I don’t get mad often. This can’t be a good thing.